Terms and Conditions

PRIVACY POLICY 

Our website is created on the SHOPLINE website. When you put orders, our store will collect your personal and purchasing data during payments and contracts via features provided by SHOPLINE.

  • Personal information we collect
  1. While you are using website's service, the website collects identifiable personal information.
  2. The privacy protection policy does not apply to related linked sites other than this site, nor does it apply to people who are not entrusted or involved in the management of this site.
  3. When you browse the relevant websites operated by our company, you will not actively ask for personal information.
  4. When you complete the shopping process, the website will ask you to log in your personal information in order to complete the transaction and related services.
  5. This website may provide information necessary for delivery of goods or services to logistics manufacturers for distribution or contact.
  6. When you visit the website or use the services provided by the website, we will ask you to provide necessary personal information with regards to the service essence, and only process and use your personal information within specific purpose and ambit; the website will not use your personal data for other purposes without your agreement.
  7. Please confirm that the personal information you provide is true and accurate. The company will not be liable for damages or errors caused by inaccurate or incomplete information provided in your information, and you will be responsible for this.
  8. If you refuse to provide personal information, you may not be able to make full use of certain services on this website.
  9. Please keep your member account and password properly. Do not provide the above information to anyone or allow anyone to apply for or use the account and password with your personal information. The company will not be responsible for any improper use of passwords. responsibility.
  10. If you share a computer with others or use a public computer, please remember to close your browser to prevent others from seeing the above information to obtain your account.
  11. During normal browsing, the server will record relevant activities on its own, including the IP address of your connected device, the time of use, the browser you are using, and browsing and clicking on data records, as a reference for our website services. This record is for internal use and will never be published.
  12. Unless we are demanded by officials or that we are claiming rights due to customer violations, we will not reveal or sell your personal data. 

  • The Website Related Links
The webpages of this website provides internet links of other websites. You can also click to enter other websites through the links provided on this website. However, this linked website does not apply to the privacy protection policy of this website. You must refer to the privacy protection policy in this linked website.

  • Your Cookie Settings On This Website
In order to provide you with the best service, this site will place and cancel our cookies on your computer. If you do not wish to accept cookies, you can set the privacy level in the browser functions you use to High, you can refuse the writing of cookies, but may lead to some functions of the website not working properly.

  • The Amendment Of Privacy Protection Policy
This site's privacy protection policy will be amended at any time in response to needs. The amended terms will be posted on the site.

RETURN POLICY 

下單前請仔細閱讀以下條款



 下單前 


為避免色差認知問題, 我們建議您下單前索取樣卡確認顏色品質
樣卡與實際商品會有些微差距,即是所謂的缸差,不屬於瑕疵。
每支產品實際總長度於 ±2%的誤差值內,不屬於瑕疵,恕不接受退換貨。



品質檢測的部分我們使用四點制檢測標準如下:

  • 四點制用於判斷布料是否可被接受的程度
  • 四點制評分標準可用於梭織或針織布料,根據瑕疵點的大小和嚴重性扣1~4點不等


評分的標準

  • 單疋扣點不超過32點
  • 整張訂單平均扣點不超過32點

   

瑕疵點分類(不論任何方向):

  • 瑕疵點大小介於0~1 吋扣一點
  • 瑕疵點大小介於2~5 吋扣二點
  • 瑕疵點大小介於5~9 吋扣三點
  • 瑕疵點大小超過9 吋扣四點
  • 不論這一碼有多少瑕疵點,最多只能扣4點,瑕疵點的可接受扣點數會隨著布疋長度而有所不同, 4點制適用於每一碼布料上,只要是破洞,不管大小都是扣四分。


如果您訂單訂錯品項,請立即與我們聯絡並註明訂單編號。在商品尚未出貨,我們會竭盡所能的協助您完成修改。



 下單後 


針對收貨的部分,您有完全的責任與快遞公司聯絡。
若快遞公司無法聯絡到收件人,商品將會被棄置而不會送回RE:YU’s,恕不退款。
若您拒絕收貨,商品將會被棄置而不會送回RE:YU’s,因此恕不退款。
若您以不當方式清洗或損壞產品,RE:YU’s將不予負責。



 退回/換貨政策 


依消費者保護法消費者享有七天無條件退貨之權益,於收到商品後七天內所退回的商品必須是全新的狀態,並參考退換貨須知於七天內完成退貨申請即可,若超過期限,則無法辦理退貨。

惟商品若屬依您要求所為之客製化給付則無七天鑑賞期之適用。  


我們接受您在收到商品的七天內因商品毀損、 瑕疵、 品項不正確退換貨。如上所述,顏色差異以及誤差範圍內的長度短少不屬於瑕疵。
若收貨產品包裝有破損,拆封前須先拍攝破損處清楚並且多個角度照片,即時電郵照片及訂單號碼至info@hoyu.com.tw
如產品因運送時受損,也須同步提供產品照片及說明至info@hoyu.com.tw,我們將盡快與你聯繫。

 


符合上述四點制檢驗範圍內的產品將不被視為瑕疵品,

若您收到與購買品項不同的產品,我們將予以退款/換貨並承擔產品運費。

缸差(CMC △E<1)不被視為瑕疵/錯誤產品,因此恕不退換貨。若您訂購的產品有較大缸差差異,我們將會在出貨前通知您。
退換貨產品必須保持原樣並以原包裝寄回。產品必須是未裁剪、清洗、熨燙或任何改變。



 退貨/換貨程序 


退換貨時,請告知訂單編號產品編號,並附上欲退換貨產品的清楚照片
在我們確認退換貨條件後,您必須要在收貨日期的十天內寄回欲退換貨商品,並請將簽收單掃描並電郵給我們。
在收回商品後我們會將退款退到您的會員帳號或原先付款管道。